Live Chat Manager - Work from home

Job Description:

LKQ is seeking a motivated and independent Live Chat Manager to work from home in Zurich, CH. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for managing our live chat platform to provide exceptional customer service and support.

Responsibilities: - Manage and monitor the live chat platform to respond to customer inquiries in a timely and professional manner - Train and supervise a team of live chat agents to ensure consistent quality of service - Analyze chat data and customer feedback to identify trends and areas for improvement - Collaborate with cross-functional teams to implement new chat features and enhancements - Develop and implement chat scripts and responses to improve efficiency and customer satisfaction - Maintain a positive and engaging online presence to build customer trust and loyalty - Handle escalated chats and complex customer issues with empathy and professionalism - Monitor chat performance metrics and KPIs to track progress and achieve department goals

Requirements: - Bachelor's degree in a related field preferred - Proven experience managing live chat platforms in a fast-paced environment - Excellent decision-making and communication skills - Ability to work independently and lead a remote team effectively - Proficiency in using chat software and CRM systems - Strong analytical and problem-solving abilities - Fluency in English and German

Benefits: - Dental insurance - Disability insurance - Medical coverage

Working Environment: At LKQ, we believe in pursuing excellence in every endeavor and setting a high standard for achievement. Our team is dedicated to providing top-notch customer service and support, and we are looking for a Live Chat Manager who shares our commitment to excellence.

Deadline to apply: 2024-06-26

Equal Opportunity Statement: LKQ is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive work environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.