Live Chat Manager - Work from home

Job Description:

Implenia AG is seeking a dedicated and energetic Live Chat Manager to join our team. This is a part-time position that offers the flexibility of working from home. The successful candidate will be responsible for managing our live chat platform to provide exceptional customer service and support to our clients.

Responsibilities: - Manage and oversee the live chat platform to ensure timely and efficient responses to customer inquiries - Provide support and guidance to the live chat team to optimize performance and customer satisfaction - Monitor chat conversations to identify and address any issues or concerns in a timely manner - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to coordinate responses and resolve customer issues effectively - Implement best practices for live chat communication to enhance the overall customer experience - Stay up-to-date on industry trends and developments related to live chat technology and customer service

Requirements: - 7 years of experience in customer service, preferably in a live chat environment - Strong problem-solving skills and the ability to think quickly on your feet - Excellent communication skills and the ability to work well in a team environment - Proven experience in managing and overseeing a live chat platform - Proficient in using live chat software and tools - Ability to work independently and collaboratively with a remote team - Bachelor's degree in business, marketing, or a related field preferred

Personality Traits: - Dedicated: committed to providing exceptional customer service and support - Energetic: brings a positive and dynamic energy to the role and team

Soft Skills: - Problem-solving: able to effectively address and resolve customer inquiries and issues - Cooperation: works well with others to achieve common goals

Benefits: - Parental leave: support for employees who are new parents to balance work and family responsibilities - Relocation allowance: assistance with relocation expenses for employees who may need to move for the role - Travel opportunities: the chance to attend industry events and conferences to expand knowledge and network

Working Environment: At Implenia AG, we strive to inject a sense of joy and vibrancy into our work environment. We encourage creativity, collaboration, and a positive attitude among our team members.

Equal Opportunity Statement: Implenia AG is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and embrace differences in gender, race, ethnicity, age, religion, and sexual orientation. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.