Live Chat Manager - Work from home

Job Description:

DaVita HealthCare Partners is seeking a dedicated Live Chat Manager to join our team on a part-time, remote basis. As a mid-to-senior level manager, you will be responsible for overseeing our live chat operations and ensuring a high level of customer service and satisfaction.

Responsibilities: - Manage a team of live chat representatives, providing guidance, training, and support as needed - Monitor chat conversations to ensure quality and accuracy - Implement strategies to improve customer engagement and satisfaction - Analyze chat data and metrics to identify trends and make data-driven decisions - Work closely with other departments to streamline processes and improve overall customer experience - Present findings and recommendations to senior leadership on a regular basis

Requirements: - Minimum of 8 years of experience in customer service or a related field - Proven track record of managing successful live chat operations - Strong analytical and problem-solving skills - Excellent presentation and communication skills - Hardworking and confident individual who thrives in a fast-paced environment - Experience working remotely and managing a virtual team is a plus

Benefits: - Retirement plan - Life insurance - Parental leave - Opportunity to work from home and embrace creativity in a culture that values fresh ideas and inventive solutions

Equal Opportunity Statement: DaVita HealthCare Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 12, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our dynamic team at DaVita HealthCare Partners.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.