Live Chat Officer

Job Description: Norfolk Southern is seeking a part-time Live Chat Officer to join our team in Basel, Kanton Basel Landschaft, CH. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.

Responsibilities: - Provide timely responses and assistance to customer inquiries through live chat - Address customer concerns and resolve issues in a professional and efficient manner - Collaborate with other team members to ensure consistent customer service - Maintain accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - Independent and adaptable personality traits - Strong adaptability and persuasion skills - 2 years of experience in a customer service role - Excellent written and verbal communication skills - Ability to multitask and prioritize responsibilities - Proficiency in Microsoft Office and other relevant software systems

Benefits: - Training & professional development opportunities - Life insurance and disability insurance - Promote work-life balance and employee well-being

Equal Opportunity Statement: Norfolk Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: June 1, 2024

If you meet the requirements and are looking to join a dynamic team, apply now to be considered for the Live Chat Officer position at Norfolk Southern.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.