Live Chat Representative

Job Description:

Owens Corning is seeking a motivated and resilient Live Chat Representative to join our team in Lausanne, Vaud, CH. As a part-time Associate Level position, the Live Chat Representative will be responsible for providing exceptional customer service through online chat support. The ideal candidate will have a minimum of 2 years of experience in customer service and possess strong communication skills.

Responsibilities: - Respond to customer inquiries and provide accurate information via live chat - Assist customers with product recommendations, technical support, and order processing - Resolve customer complaints in a professional and timely manner - Collaborate with internal teams to address customer issues and improve processes - Meet and exceed KPIs related to response time, customer satisfaction, and conversion rates - Maintain a positive and professional attitude in all customer interactions

Requirements: - 2+ years of experience in customer service - Excellent communication skills, both written and verbal - Motivated and resilient personality traits - Strong presentation and strategic planning skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Knowledge of the building materials industry is a plus

Benefits: - Gym membership - Paid overtime - Life insurance

Equal Opportunity Statement: Owens Corning is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, or disability. We value diversity and strive to create a culture that celebrates individual differences and promotes mutual respect.

If you are a customer service professional with a passion for helping others and a desire to grow your career, we invite you to apply for the Live Chat Representative position at Owens Corning. Don't miss this opportunity to join a dynamic workplace that values teamwork and fosters innovation. Deadline to apply is July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.