Live Chat Specialist

Job Description:

TravelCenters of America is seeking a motivated and confident Live Chat Specialist to join our team in Basel, Kanton Basel Landschaft, Switzerland. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through our live chat platform.

Responsibilities: - Engage with customers in real-time through live chat to address inquiries, resolve issues, and provide product information - Utilize problem-solving skills to handle customer concerns and find solutions - Collaborate with other team members to ensure a seamless customer experience - Multitask effectively to handle multiple chat conversations simultaneously - Create a positive and professional interaction with customers to enhance their satisfaction with our services - Keep detailed records of customer interactions and follow up as needed - Provide feedback to management on areas for improvement in the live chat system

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills and the ability to convey information clearly and effectively - Excellent problem-solving and negotiation skills - Proficiency in using live chat software and CRM systems - Ability to work in a fast-paced environment and handle high chat volumes - Motivated and confident personality traits - Eligibility to work in Switzerland - Equal opportunity statement: TravelCenters of America is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

Benefits: - Paid overtime - Visa sponsorship - Profit sharing - Opportunity to be part of a company that pioneers change and sets industry benchmarks

If you are a customer service professional looking for a challenging and rewarding opportunity, apply now to join TravelCenters of America as a Live Chat Specialist. Deadline to apply: June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.