Live Chat Specialist

Job Description:

Molina Healthcare is seeking a motivated and resourceful Live Chat Specialist to join our team in Lausanne, Vaud, CH. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role. As a Live Chat Specialist, you will be responsible for providing exceptional customer service through our online chat platform.

Responsibilities: - Engage with customers in real-time through live chat to provide information, resolve issues, and answer questions - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and feedback - Identify and escalate any customer issues to the appropriate department - Stay up-to-date on company products, services, and policies to better assist customers

Requirements: - 2 years of experience in a customer service role, preferably in a live chat environment - Strong communication skills and ability to multitask effectively - Excellent presentation skills and ability to work well in a team - Motivated and resourceful attitude - Ability to cooperate and collaborate with others in a fast-paced environment

Benefits: - Company transportation provided - Company equipment provided - Life insurance coverage

Working Environment: At Molina Healthcare, we embrace a culture that challenges norms and encourages bold thinking. Our team is committed to excellence and innovation in everything we do. As a Live Chat Specialist, you will have the opportunity to make a meaningful impact on our customers and contribute to our continued success.

Deadline to Apply: Please submit your application by July 7, 2024.

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We strive to create an inclusive and diverse workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.