Online Account Support Assistant

Job Description:

Mikron Group, a leading technology company in Lausanne, Vaud, CH, is seeking a motivated and passionate Online Account Support Assistant to join our team on a part-time basis. As an Associate Level position, we require a minimum of 3 years of relevant experience in a similar role.

Responsibilities: - Provide online support to clients and customers regarding their accounts - Respond to inquiries and resolve issues in a timely and professional manner - Update and maintain customer account information accurately in the system - Collaborate with the sales team to ensure customer satisfaction and retention - Assist in the development and implementation of strategies to improve the online account experience - Monitor account activity and identify potential risks or discrepancies

Requirements: - Strong communication skills, both written and verbal - Excellent attention to detail and problem-solving abilities - Proven experience in customer service or account support roles - Proficiency in using CRM software and other online tools - Ability to work independently and as part of a team - Knowledge of online account management principles and practices

Benefits: - Vision insurance - Visa sponsorship - Free food - Opportunity to align work with a greater purpose, contributing to a meaningful mission

Deadline to apply: May 7, 2024

Equal Opportunity Statement: Mikron Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, religion, sexual orientation, disability, or age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.