Online Account Support Officer

Job Description:

As an Online Account Support Officer at Kaba Holding AG, your main responsibility will be to provide excellent customer service to our online account holders. This will involve responding to inquiries and resolving issues in a timely and efficient manner. You will also be responsible for managing account information, processing transactions, and ensuring the security of our online platforms.

Responsibilities: - Respond to customer inquiries and resolve issues related to online accounts - Manage account information and process transactions accurately - Ensure the security of online platforms and assist in fraud prevention efforts - Collaborate with other departments to address customer needs and concerns - Provide support to customers through various channels including email, chat, and phone - Maintain a high level of accuracy and attention to detail in all tasks

Requirements: - Strong communication skills and the ability to negotiate effectively - Attention to detail and the ability to multitask in a fast-paced environment - Ability to work independently and as part of a team - Strong computer skills and familiarity with online platforms - Willingness to learn and adapt to new technologies and processes - Driven and reliable with a customer-centric mindset

Benefits: - Employee discounts on products and services - Free accommodation for part-time employees - Relocation allowance for those moving to the Basel area

Working Environment: At Kaba Holding AG, you will have the opportunity to flourish in a culture that embraces change and responds resiliently. We value innovation and collaboration, and encourage our employees to take ownership of their work and drive positive change within the organization.

Deadline to Apply: Please submit your application by May 7, 2024 to be considered for this position.

Equal Opportunity Statement: Kaba Holding AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.