Online Call Center Manager

Job Description:

Dean Foods, a leading dairy company, is seeking a reliable and experienced Online Call Center Manager to join our team in Zurich, Kanton Zurich, CH on a part-time basis. As a Mid-to-Senior Level professional with at least 7 years of experience in the field, you will be responsible for managing and overseeing our online call center operations.

Responsibilities: - Lead and manage a team of online customer service representatives to ensure high-quality service delivery - Develop and implement strategies to improve customer satisfaction, retention, and overall performance - Monitor and analyze key performance indicators to identify opportunities for improvement - Train and coach team members to enhance their performance and productivity - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure the smooth operation of the call center - Keep abreast of industry trends and best practices to optimize operations and customer service

Requirements: - 7+ years of experience in a call center or customer service management role - Resourceful and independent with a strong problem-solving mindset - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and work in a fast-paced environment - Bachelor's degree in a relevant field is preferred

Benefits: - Joining Bonus - Life insurance - Paid overtime

Working Environment: At Dean Foods, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and supportive work environment where employees can grow and excel.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Dean Foods is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.