Online Call Center Manager

Job Description:

We are looking for a confident and reliable Online Call Center Manager to join our team at Phonak, part of the Sonova Group, based in Geneva, Kanton Genf, CH. As an Associate-Level role, the ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities: - Manage a team of online call center agents to ensure high-quality customer service - Monitor and analyze call center performance metrics to identify areas for improvement - Develop and implement strategies to increase efficiency and productivity - Train and onboard new call center agents - Handle escalated customer inquiries or complaints - Collaborate with other departments to resolve customer issues - Stay up-to-date on industry trends and best practices in call center management - Maintain a positive and professional work environment

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in call center management - Excellent communication and interpersonal skills - Strong project management skills - Ability to adapt to changing priorities - Proficiency in Microsoft Office Suite and call center software - Experience with CRM systems is a plus

Personality Traits: Confident, Reliable

Soft Skills: Adaptability, Project Management

Benefits: -Travel opportunities -Life insurance -Retirement plan

Working Environment: We aim to cultivate a sense of ownership and responsibility at every level within our organization.

Deadline to Apply: 2024-06-03

Equal Opportunity Statement: Phonak, part of the Sonova Group, is an equal opportunity employer and we welcome individuals of all backgrounds to apply for this position. We do not discriminate based on race, gender, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.