Online Call Center Manager

Job Description:

Wyndham Worldwide is seeking a highly motivated and driven Online Call Center Manager to join our team in Lausanne, Vaud, CH. This part-time position is at a Mid-to-Senior Level, requiring at least 6 years of experience in a similar role.

Responsibilities: 1. Manage and oversee the daily operations of the online call center, including monitoring call volume, staffing levels, and performance metrics. 2. Develop and implement strategies to increase customer satisfaction, improve efficiency, and maximize revenue. 3. Train, coach, and mentor call center representatives to ensure they are equipped to provide excellent customer service. 4. Analyze data and reports to identify trends, opportunities for improvement, and potential risks. 5. Collaborate with other departments to ensure seamless communication and coordination across the organization. 6. Stay up-to-date on industry trends and best practices to continuously improve the call center operations. 7. Handle escalated customer complaints and inquiries in a timely and professional manner.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Strong leadership skills with the ability to motivate and inspire a team. 3. Excellent time management and critical thinking skills. 4. Proven experience in managing call center operations and meeting performance targets. 5. Ability to work independently and make decisions under pressure. 6. Strong communication and interpersonal skills.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Free accommodation for eligible employees. 3. Medical coverage for peace of mind.

Working Environment: At Wyndham Worldwide, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous learning to deliver exceptional experiences for our customers.

Equal Opportunity Statement: Wyndham Worldwide is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

Join our team and be part of a dynamic and exciting work environment dedicated to delivering exceptional customer service and driving growth and success in the online call center industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.