Online Call Center Manager

Job Description:

Trinity Industries is looking for a motivated and experienced Online Call Center Manager to join our team in Bern, Kanton Bern, CH. As an Associate Level position, the ideal candidate will have at least 5 years of experience in call center management. The role is part-time, offering flexibility for work-life balance.

Responsibilities: - Manage and lead a team of online call center agents - Develop and implement strategies to improve customer service and satisfaction - Monitor performance metrics and provide feedback to agents - Ensure smooth operations and adherence to company policies and procedures - Collaborate with other departments to streamline processes and enhance customer experience - Handle escalated customer inquiries and complaints effectively - Stay up-to-date with industry trends and best practices in call center management

Requirements: - At least 5 years of experience in call center management - Proven track record of achieving targets and KPIs - Excellent communication and leadership skills - Resilient and able to handle challenging situations - Energetic and passionate about delivering exceptional customer service - Critical thinking and problem-solving abilities - Creativity in developing innovative solutions to improve operations - Bachelor's degree in Business Administration or related field preferred

Benefits: - Travel opportunities for training and conferences - Travel and spending expenses covered - Dental insurance for you and your family - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Trinity Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-12

If you meet the requirements and are excited about the opportunity to join a dynamic team and make a difference in our community, we encourage you to apply for the Online Call Center Manager position at Trinity Industries.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.