Online Call Center Officer

Job Description:

Ryder System is seeking a highly motivated and energetic Online Call Center Officer to join our team in Bern, Kanton Bern, CH. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Handle incoming calls from customers regarding product inquiries, orders, and complaints. 2. Provide accurate and timely information to customers while maintaining a professional and positive attitude. 3. Process orders, returns, and exchanges efficiently and accurately. 4. Utilize project management skills to ensure that customer issues are resolved in a timely manner. 5. Drive innovation in customer service by proposing new ideas and processes to improve efficiency and customer satisfaction. 6. Collaborate with other departments to resolve customer issues and ensure a seamless customer experience. 7. Meet and exceed performance goals related to call volume, customer satisfaction, and quality assurance.

Requirements: 1. Energetic personality with a strong desire to provide excellent customer service. 2. Motivated individual who thrives in a fast-paced environment. 3. Strong project management skills to prioritize tasks and manage time effectively. 4. Ability to think creatively and innovate in order to improve processes and drive progress. 5. Excellent communication skills, both verbal and written. 6. Previous experience in a call center or customer service role is required. 7. Proficiency in computer applications and software relevant to the position. 8. Ability to work independently and as part of a team. 9. Fluency in multiple languages is a plus.

Benefits: - Medical coverage - Training & professional development opportunities - Free food during working hours

Working Environment: At Ryder System, we encourage calculated risk-taking to drive innovation and progress. We foster a collaborative and dynamic work environment where employees are empowered to think creatively and implement new ideas to improve customer service and drive business success.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Ryder System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.