Online Call Center Specialist

Job Description:

Kühne + Nagel is seeking a part-time Online Call Center Specialist to join our team in Lausanne, Vaud, CH. As an Associate Level professional with at least 2 years of experience in customer service or call center environments, you will play a crucial role in providing exceptional support to our clients through online communication channels.

Responsibilities: - Handle incoming calls, emails, and live chats from customers with professionalism and efficiency - Provide accurate information and assistance to customers regarding products, services, and order inquiries - Resolve customer issues and complaints in a timely and professional manner - Maintain detailed records of all customer interactions and transactions - Collaborate with team members and other departments to ensure seamless customer service delivery - Analyze customer feedback and data to identify opportunities for improvement in service quality - Stay up-to-date on company products, services, and policies to provide accurate information to customers

Requirements: - Resourceful and driven individual with a strong commitment to delivering exceptional customer service - Excellent teamwork and communication skills to collaborate effectively with colleagues and customers - Strong analytical skills to identify trends and patterns in customer interactions - Proven experience in a customer service or call center role for at least 2 years - Proficiency in using online communication tools and software - High school diploma or equivalent required; additional certifications or training in customer service is a plus

Benefits: - Company-provided equipment for remote work - Paid overtime opportunities for additional income - Free accommodation or housing allowance for eligible employees

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a dynamic and fast-paced environment where your contributions will make a significant impact on the success of our operations.

Deadline to Apply: Interested candidates should submit their application by April 17, 2024.

Equal Opportunity Statement: Kühne + Nagel is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees are treated with respect and have the opportunity to excel.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.