Online Chat Support Specialist

Job Description: Humana is seeking a motivated and driven Online Chat Support Specialist to join our team in Bern, Kanton Bern, CH. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and resolve issues through online chat in a timely and professional manner - Provide accurate and helpful information to customers regarding products, services, and policies - Collaborate with other team members to ensure a seamless customer experience - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Keep accurate records of all customer interactions and follow up as needed - Keep up to date on product knowledge and company policies to provide accurate information to customers - Assist with other customer service tasks as needed

Requirements: - 2 years of experience in a customer service or online support role - Excellent communication skills and the ability to multitask in a fast-paced environment - Strong cooperation and people management skills - Ability to work independently and as part of a team - High school diploma or equivalent - Proficient in typing and navigating computer systems - Fluency in English and German is required

Personality Traits: - Motivated - Driven

Soft Skills: - Cooperation - People management

Benefits: - Employee discounts - Dental insurance - Retirement plan

Working Environment: Humana values autonomy and independence, trusting employees to excel in their roles. We promote a supportive and inclusive work environment where employees can grow and develop their skills.

Equal Opportunity Statement: Humana is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.