Online Client Relations Specialist

Job Description:

We are seeking an Online Client Relations Specialist to join our team at salesforce.com in Basel, CH. As an entry-level position, this role is perfect for individuals looking to begin their career in client relations and customer service. The Online Client Relations Specialist will be responsible for managing client relationships through online communication channels, ensuring a positive experience for our customers.

Responsibilities: - Respond to client inquiries and concerns in a timely manner via online platforms such as email, chat, and social media - Provide exceptional customer service by addressing client needs and concerns professionally and efficiently - Build and maintain strong relationships with clients to ensure customer satisfaction and retention - Collaborate with internal teams to address client issues and ensure a seamless experience for customers - Analyze customer feedback and provide recommendations for improving client satisfaction and retention - Stay informed about company products, services, and policies to effectively assist clients with their inquiries - Meet or exceed performance targets related to client interactions and customer satisfaction

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and efficiently manage time - Resourcefulness in finding solutions to client problems and inquiries - Strong decision-making and critical thinking skills - A positive attitude and a willingness to learn and grow in a fast-paced environment

Personality Traits: - Independent, able to work autonomously and take initiative - Resourceful, with a knack for finding creative solutions to problems

Soft Skills: - Decision-making, able to make informed choices quickly and effectively - Critical thinking, able to analyze information and evaluate outcomes to make informed decisions

Benefits: - Medical coverage for part-time employees - Travel opportunities for training and conferences - Training & professional development opportunities to further your career - A supportive and inclusive working environment that values diversity and teamwork - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: salesforce.com is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-14

If you are a motivated individual with a passion for customer service, we encourage you to apply for the Online Client Relations Specialist position at salesforce.com. Join our team and make a positive impact on our clients and community!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.