Online Client Service Manager

Job Description:

The Franke Group is seeking a talented and experienced Online Client Service Manager to join our team in Lausanne, Vaud, CH. This is a part-time position at the mid-to-senior level, requiring a minimum of 7 years of experience in client service management.

Responsibilities: - Manage and oversee all online client services, including responding to inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction - Develop and implement strategies to improve the overall online client experience - Collaborate with cross-functional teams to identify and address client needs and concerns - Monitor key performance metrics and utilize data analytics to drive decision-making and optimize client service operations - Stay up-to-date on industry trends and best practices to ensure our online client service remains competitive and innovative - Provide training and guidance to junior team members to enhance their skills and capabilities - Represent the company at client meetings and industry events to promote our services and build strong relationships with clients

Requirements: - Bachelor's degree in Business Administration or a related field - Proven track record of at least 7 years in client service management, preferably in an online environment - Strong communication skills and the ability to effectively interact with clients of all levels - Energetic and hardworking personality traits - Emotional intelligence and strong presentation skills - Proficiency in data analytics tools and CRM software - Ability to work autonomously and as part of a team - Fluency in English, with additional languages being a plus

Benefits: - Profit sharing - Retirement plan - Disability insurance

Working Environment: As a Online Client Service Manager at Franke Group, you will be part of a team that leads the industry through cutting-edge ideas and solutions. We foster a collaborative and dynamic work environment where innovation and creativity are encouraged.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Franke Group is an equal opportunity employer and we welcome diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.