Online Client Support Associate

Job Description:

We are looking for a dynamic and motivated Online Client Support Associate to join our team at Kimberly-Clark in Basel, Switzerland. As an Associate Level position, you will be responsible for providing exceptional online client support to our customers.

Responsibilities: - Respond to client inquiries and provide support via online platforms such as email, chat, and social media - Troubleshoot and resolve client issues in a timely and efficient manner - Educate clients on our products and services to enhance their overall experience - Collaborate with internal teams to address client needs and concerns - Maintain accurate records of client interactions and transactions - Stay up-to-date on product knowledge and industry trends to better assist clients

Requirements: - Bachelor's degree in business, marketing, or a related field - 3 years of experience in a customer support role - Energetic and motivated personality - Strong persuasion skills - Excellent teamwork skills - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software

Benefits: - Disability insurance - Life insurance - Gym membership

Working Environment: At Kimberly-Clark, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is collaborative, dynamic, and passionate about delivering exceptional service to our clients.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Kimberly-Clark is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.