Online Client Support Associate

Job Description:

As an Online Client Support Associate at EOG Resources, you will be responsible for providing exceptional customer service to our clients through various online platforms. Your primary role will be to assist clients with any inquiries, issues, or concerns they may have, while ensuring that their experience with our company is positive and seamless.

Responsibilities: - Respond to client inquiries and provide timely and accurate information - Troubleshoot and resolve client issues with patience and professionalism - Maintain a high level of customer satisfaction by exceeding client expectations - Collaborate with other team members to address complex client needs - Utilize various online tools and platforms to interact with clients effectively - Keep detailed records of client interactions and follow up as needed - Identify opportunities to improve processes and enhance the overall client experience

Requirements: - 4 years of related experience in customer service or client support - Motivated and reliable individual who is committed to delivering excellent service - Strong attention to detail and ability to manage time effectively - Excellent communication skills, both written and verbal - Proficiency in using online communication tools and platforms - Ability to adapt to changing priorities and work in a fast-paced environment

Benefits: - Paid sick leave - Free accommodation for part-time employees - Remote work flexibility

Working Environment: At EOG Resources, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive environment where every team member is valued and respected.

Equal Opportunity Statement: EOG Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are welcome and respected. Apply now to join our team!

Deadline to apply: 2024-07-04

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.