Online Client Support Manager

Job Description:

We are seeking a passionate and resourceful Online Client Support Manager to join our team at NGL Energy Partners in Basel, Kanton Basel Landschaft, CH. This part-time position is ideal for someone with mid-to-senior level experience in client support and management, with at least 7 years of relevant experience.

Responsibilities: - Manage and oversee the online client support operation, ensuring excellent service delivery to our clients - Develop and implement strategies to improve client satisfaction and retention - Lead a team of online support specialists, providing guidance and support as needed - Monitor and analyze client feedback to identify areas for improvement - Collaborate with other departments to ensure seamless communication and service delivery - Stay up-to-date with industry trends and best practices in online client support - Handle escalated client issues in a timely and professional manner - Develop and maintain relationships with key clients and stakeholders

Requirements: - 7+ years of experience in client support and management - Strong research and critical thinking skills - Excellent communication and interpersonal skills - Ability to lead and motivate a team - Proven track record of improving client satisfaction and retention - Experience working in a fast-paced and dynamic environment - Bachelor's degree in a related field (preferred) - Fluency in English and German (required)

Benefits: - Travel and spending expenses - Gym membership - Training and professional development opportunities - A supportive and collaborative working environment, where colleagues are treated like an extended family

Equal Opportunity Statement: NGL Energy Partners is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.