Online Client Support Officer

Job Description:

We are seeking a detail-oriented and customer-focused Online Client Support Officer to join our team at Schindler Group in Bern, Kanton Bern, CH. As an Associate Level position, we are looking for a candidate with at least 3 years of experience in a similar role. The Online Client Support Officer will be responsible for providing support to our clients through various online platforms and ensuring their needs are met efficiently and effectively.

Responsibilities: 1. Respond to client inquiries and concerns through online chat, email, and social media platforms. 2. Provide guidance and assistance to clients on using our online services and products. 3. Troubleshoot technical issues and escalate unresolved problems to the appropriate departments. 4. Collaborate with other team members to ensure a seamless client experience. 5. Keep accurate records of client interactions and transactions. 6. Continuously improve and update our online support resources for clients. 7. Monitor client feedback and make recommendations for improvements to our services.

Requirements: 1. Bachelor's degree in a related field is preferred. 2. Strong communication skills, both written and verbal. 3. Excellent problem-solving abilities and attention to detail. 4. Familiarity with online customer support platforms and tools. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Reliable and adaptable personality traits. 7. Creativity and project management skills. 8. Proven track record of delivering exceptional customer service. 9. Proficiency in Microsoft Office suite and online software applications.

Benefits: 1. Dental insurance for employees. 2. Paid overtime opportunities. 3. Company-provided equipment for remote work.

Working Environment: At Schindler Group, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team is dedicated to providing top-notch service to our clients and maintaining a positive work environment where everyone can thrive.

Equal Opportunity Statement: Schindler Group is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.

Deadline to Apply: July 4, 2024

If you meet the requirements and are looking to take your career to the next level in a dynamic and supportive work environment, we encourage you to apply for the Online Client Support Officer position at Schindler Group today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.