Online Client Support Representative

Job Description:

We are looking for a dynamic and enthusiastic Online Client Support Representative to join our team at Mattel in Zurich, Kanton Zurich, CH. This part-time position is perfect for individuals who are adaptable and dedicated to providing exceptional customer service to our clients worldwide. As an Entry Level role, no prior experience is required, making it an excellent opportunity for those looking to start their career in customer support.

Responsibilities: - Respond to client inquiries and provide support via online chat, email, and phone - Assist clients with product information, order processing, and issue resolution - Maintain a high level of customer satisfaction through timely and professional communication - Collaborate with internal teams to address client needs and feedback - Assist in maintaining customer databases and records

Requirements: - Excellent communication skills in English (additional languages a plus) - Ability to work independently and as part of a team - Strong decision-making skills and ability to manage difficult situations with customers - Proficiency in MS Office and CRM systems - Availability to work flexible hours, including weekends and evenings

Personality Traits: - Adaptable: Able to thrive in a fast-paced environment and quickly adjust to changing priorities - Dedicated: Committed to providing excellent service and exceeding client expectations

Soft Skills: - Decision-making: Ability to make informed decisions quickly and effectively - People management: Skilled in managing client relationships and resolving conflicts

Benefits: - Company equipment provided - Free accommodation for international candidates - Travel opportunities for training and conferences

Working Environment: - Collaborate with colleagues from around the world, fostering a global village mentality - Opportunity to work on diverse projects and gain exposure to different cultures

Deadline to Apply: - June 10, 2024

Equal Opportunity Statement: Mattel is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applicants from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.