Online Client Support Representative

Job Description:

Exxon Mobil is seeking a part-time Online Client Support Representative to join our team in Bern, Kanton Bern, CH. This entry-level position will be responsible for providing exceptional customer service through online channels. The ideal candidate will be hardworking, resilient, possess excellent planning and problem-solving skills, and be dedicated to understanding and exceeding customer expectations.

Responsibilities: - Respond to customer inquiries and resolve issues through online platforms such as email, chat, and social media - Ensure timely and accurate responses to customer queries - Identify customer needs and recommend products or services to meet those needs - Collaborate with other departments to address customer concerns and improve overall customer experience - Maintain a high level of professionalism and customer service at all times - Keep accurate records of customer interactions and transactions

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications - Ability to multitask and prioritize tasks effectively - Previous customer service experience is a plus but not required

Benefits: - Relocation allowance - Disability insurance - Remote work flexibility

Equal Opportunity Statement: Exxon Mobil is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-07

If you meet the requirements and are interested in joining our team as an Online Client Support Representative, please apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.