Online Contact Center Assistant

Job Description:

Kaba Holding AG is seeking a dynamic and energetic individual to join our team as an Online Contact Center Assistant. This part-time entry-level position will be based in Lausanne, Vaud, CH and will offer the opportunity to grow within our company.

Responsibilities: - Provide excellent customer service through online chat, email, and phone communication - Assist customers with inquiries, complaints, and feedback in a timely and professional manner - Work closely with other team members to ensure smooth operations of the contact center - Monitor online channels for any issues or trends and report findings to management - Help with administrative tasks such as data entry, filing, and scheduling

Requirements: - No previous experience required, but a willingness to learn and adapt is essential - Energetic and outgoing personality with a positive attitude - Strong leadership skills and the ability to think critically in fast-paced environments - Excellent communication skills, both written and verbal - Basic computer skills and familiarity with online communication tools - Ability to work independently and as part of a team - Fluency in English and French (additional languages are a plus)

Benefits: - Free food provided during working hours - Company equipment provided for work purposes - Retirement plan options available for part-time employees

Working Environment: At Kaba Holding AG, we prioritize work-life balance and employee well-being. Our online contact center is designed to promote a positive and collaborative work environment where every team member is valued.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Kaba Holding AG is committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or any other characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.