Online Contact Center Manager

Job Description:

Visteon, a leading automotive technology company, is seeking a part-time Online Contact Center Manager to join our team in Bern, Kanton Bern. As a Mid-to-Senior Level position, we are looking for a candidate with at least 6 years of experience in a similar role. The ideal candidate will be motivated, reliable, have excellent research skills, and possess strong time management abilities.

Responsibilities: - Manage the online contact center operations, ensuring efficient and effective handling of customer inquiries and concerns - Develop and implement strategies to improve customer satisfaction and drive engagement - Monitor key performance indicators and analyze data to make informed decisions - Train and mentor contact center staff to enhance performance and productivity - Collaborate with other departments to ensure seamless communication and coordination - Stay up-to-date with industry trends and best practices in online customer service

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in online contact center management - Strong leadership and communication skills - Excellent analytical and problem-solving abilities - Proficiency in CRM software and related tools - Ability to work independently and as part of a team

Benefits: - Company transportation - Free accommodation - Vision insurance

Working Environment: At Visteon, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dynamic, diverse, and dedicated to innovation. As an Online Contact Center Manager, you will have the opportunity to make a significant impact on our customer service operations.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Visteon is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.