Online Contact Center Officer

Job Description:

We are looking for an enthusiastic Online Contact Center Officer to join our team at Coca-Cola European Partners in Lausanne, Vaud, CH. As an Entry Level position, this part-time role is ideal for someone with at least 1 year of experience in a customer service or online contact center setting.

Responsibilities: - Handle customer inquiries and provide excellent service through various online channels such as email, chat, and social media - Assist customers in navigating our website, placing orders, and resolving any issues they may encounter - Utilize creativity and decision-making skills to find solutions to complex customer problems - Collaborate with other team members to continuously improve online customer experience - Keep accurate records of customer interactions and provide feedback to management on trends and opportunities for improvement - Stay up-to-date on product knowledge and promotions to better assist customers - Adhere to company policies and procedures to ensure consistent service delivery - Work closely with other departments to escalate issues that require further attention

Requirements: - Reliable and resourceful individual who can work independently and as part of a team - Strong communication skills and attention to detail - Ability to multitask in a fast-paced environment - Creativity and decision-making skills to find solutions to customer problems - Proficiency in using online communication tools and platforms - Flexibility to work in a dynamic environment and handle changing priorities

Benefits: - Profit sharing opportunities - Remote work flexibility - Paid overtime - Be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement: Coca-Cola European Partners is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-07-13

If you meet the qualifications and are excited about the opportunity to join a leading company in the beverage industry, we encourage you to apply for the Online Contact Center Officer position at Coca-Cola European Partners.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.