Online Contact Center Representative

Job Description: American Family Insurance Group is seeking a part-time Online Contact Center Representative to join our team in Lausanne, Vaud. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a customer service or contact center role. The primary responsibilities include handling customer inquiries, resolving issues, and providing information about our insurance products and services through online channels. The Online Contact Center Representative should possess a high level of energy and reliability to effectively engage with customers and deliver exceptional service.

Responsibilities: 1. Respond to customer inquiries through online chat, email, and social media platforms 2. Provide information about insurance policies, claims, and coverage options 3. Resolve customer complaints and issues in a timely and professional manner 4. Collaborate with other team members to ensure customer satisfaction 5. Utilize creativity and decision-making skills to effectively communicate and problem-solve with customers 6. Maintain accurate records of customer interactions and transactions 7. Stay up-to-date on insurance products and industry trends

Requirements: 1. At least 3 years of experience in a customer service or contact center role 2. Energetic and reliable with a positive attitude 3. Strong communication and interpersonal skills 4. Ability to work in a fast-paced environment and multitask effectively 5. Proficient in using online communication tools and platforms 6. Creativity and strong decision-making skills 7. Knowledge of insurance products and services is a plus

Benefits: 1. Company-provided equipment for remote work 2. Travel and spending expenses coverage 3. Paid Time Off (PTO) for part-time employees

Working Environment: At American Family Insurance Group, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing excellent customer service and support to our clients. We encourage creativity, innovation, and teamwork to achieve our goals.

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.