Online Contact Center Representative

Job Description:

As an Online Contact Center Representative at Harman International Industries, you will be responsible for providing exceptional customer service through various online channels. Your main duties will include responding to customer inquiries, resolving customer issues, processing orders, and providing product information. You will also be expected to maintain accurate records of customer interactions and assist with online marketing initiatives.

Responsibilities: 1. Respond to customer inquiries through online chat, email, and social media platforms. 2. Resolve customer issues in a timely and professional manner. 3. Process customer orders and provide order status updates. 4. Provide product information and recommendations to customers. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to improve customer service processes and procedures. 7. Assist with online marketing initiatives, such as creating social media content and monitoring customer feedback. 8. Stay up to date on product knowledge and industry trends.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 3 years of experience in customer service or online contact center role. 3. Excellent communication skills and a customer-oriented attitude. 4. Strong problem-solving skills and the ability to multitask in a fast-paced environment. 5. Proficiency in Microsoft Office and online communication tools. 6. Passionate and energetic personality traits. 7. Ability to cooperate with team members and demonstrate creativity in finding solutions.

Benefits: 1. Free accommodation provided by the company. 2. Travel opportunities for training and conferences. 3. Retirement plan options for long-term financial security.

Working Environment: At Harman International Industries, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a diverse team of professionals who are dedicated to delivering the best customer service experience possible.

Equal Opportunity Statement: Harman International Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: June 15, 2024

Join our team as an Online Contact Center Representative and make a difference in the world of customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.