Online Contact Center Representative

Job Description:

Helvetia Insurance is seeking a part-time Online Contact Center Representative to join our team in Geneva, Switzerland. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via online channels including email, chat, and social media - Provide excellent customer service by addressing customer needs and resolving issues in a timely manner - Utilize analytical skills to identify trends and improve service processes - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Energetic and resourceful personality traits - Strong time management and analysis skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other online communication tools

Benefits: - Remote work flexibility - Gym membership - Company equipment provided - Support for personal and professional development

Equal Opportunity Statement: Helvetia Insurance is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome and encourage applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: July 4, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in the insurance industry, we encourage you to apply for the Online Contact Center Representative position at Helvetia Insurance.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.