Online Contact Center Representative

EOG Resources is seeking a diligent and resourceful Online Contact Center Representative to join our team in Lausanne, Vaud, CH on a part-time basis at the Associate Level. The ideal candidate will have at least 4 years of experience in a customer service role and demonstrate exceptional communication and problem-solving skills.

Responsibilities: 1. Respond to customer inquiries via online chat, email, and social media platforms in a timely and professional manner. 2. Provide accurate and detailed information about EOG Resources products, services, and policies. 3. Assist customers with technical issues related to online services and troubleshoot problems effectively. 4. Collaborate with other team members to streamline processes and improve customer satisfaction. 5. Document customer interactions and feedback to provide insights for continuous improvement.

Requirements: 1. Strong written and verbal communication skills in English and French. 2. Ability to work independently and manage multiple tasks simultaneously. 3. Experience working in a fast-paced customer service environment. 4. Proficiency in using online chat platforms and customer relationship management systems. 5. Strong teamwork and project management skills.

Personality traits: - Resourceful - Independent

Soft skills: - Teamwork - Project management

Benefits: - Company equipment provided - Remote work flexibility - Vision insurance

Working environment: At EOG Resources, we are committed to environmental responsibility and sustainable practices. Our team members are encouraged to contribute to our mission of preserving and protecting the planet.

Equal opportunity statement: EOG Resources is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-13

If you meet the requirements and are passionate about providing exceptional customer service in a dynamic online environment, we encourage you to apply for the Online Contact Center Representative position at EOG Resources.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.