Online Contact Center Specialist

Stadler Rail AG is seeking a passionate and driven Online Contact Center Specialist to join our team in Bern, Kanton Bern, CH. As an Associate Level position, we are looking for candidates with at least 4 years of experience in a similar role.

Responsibilities: - Manage online customer inquiries and provide exceptional customer service through various communication channels such as email, chat, and social media - Resolve customer issues in a timely and efficient manner, escalating to management when necessary - Coordinate with other departments to ensure accurate and timely responses to customer inquiries - Monitor online reviews and social media feedback, addressing any negative feedback and working to improve customer satisfaction - Collaborate with the marketing team to develop and implement online customer engagement strategies - Analyze customer data and feedback to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in a related field or equivalent work experience - Strong written and verbal communication skills - Proficiency in online customer service platforms and tools - Ability to multitask and prioritize workload in a fast-paced environment - Strong problem-solving and decision-making skills - Innovation and strategic planning skills - Experience working in a contact center or customer service role is a plus

Benefits: - Paid Time Off (PTO) - Disability insurance - Joining Bonus

At Stadler Rail AG, we are committed to providing a dynamic workplace that values teamwork, fostering innovation, and shared success. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-11

If you are a driven and passionate individual with a strong background in online customer service, we encourage you to apply for the Online Contact Center Specialist position at Stadler Rail AG. Join us in shaping the future of rail transportation!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.