Online Contact Center Specialist

Job Description:

Spirit AeroSystems Holdings is seeking a passionate and independent Online Contact Center Specialist to join our team in Basel, Kanton Basel Landschaft, CH. As an Associate Level specialist, you will be responsible for providing excellent customer service through online contact channels such as email, live chat, and social media platforms.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Provide product information and support to customers. 3. Assist with order processing and tracking. 4. Identify and escalate priority issues to the appropriate team members. 5. Stay up-to-date with product knowledge and company policies. 6. Collaborate with other departments to improve customer satisfaction. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and prioritize tasks effectively. 4. Innovative and creative problem-solving skills. 5. Proficiency in using online contact center software and tools. 6. Passion for providing exceptional customer service.

Personality Traits: - Passionate about delivering excellent customer service. - Independent and able to work effectively with minimal supervision.

Soft Skills: - Innovation in finding solutions to customer issues. - Creativity in improving customer experiences.

Benefits: - Dental insurance. - Employee discounts. - Retirement plan.

Working Environment: At Spirit AeroSystems Holdings, we strive for excellence and uphold high standards in all endeavors. Our team is committed to providing the best possible experience for our customers.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Spirit AeroSystems Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.