Online Contact Center Specialist

Job Description:

We are looking for a motivated Online Contact Center Specialist to join our team at W.W. Grainger in Basel, CH. This part-time entry-level position is perfect for individuals with a dedication to customer service and adaptability in a fast-paced online environment. As an Online Contact Center Specialist, you will be responsible for providing exceptional customer support through various online channels.

Responsibilities: - Responding to customer inquiries and resolving issues through email, chat, and social media platforms - Providing product information and assisting customers with their purchasing decisions - Monitoring and managing customer reviews and feedback - Collaborating with other team members to improve the overall customer experience - Utilizing creative solutions to address customer concerns and enhance customer satisfaction - Working closely with internal departments to escalate and resolve complex customer issues

Requirements: - Strong written communication skills and attention to detail - Ability to adapt to evolving technology and online platforms - Creativity in problem-solving and customer interaction - A cooperative attitude and willingness to work as part of a team - No prior experience required, training will be provided

Personality Traits: adaptable, dedicated Soft Skills: creativity, cooperation

Benefits: - Dental insurance - Free food - Gym membership

Working Environment: At W.W. Grainger, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service and we value collaboration and creativity in our approach.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: W.W. Grainger is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.