Online Customer Care Assistant

Job Description:

We are seeking a detail-oriented and customer-focused Online Customer Care Assistant to join our team at Reliance Steel & Aluminum in Zurich. As an Entry Level position, the ideal candidate will have at least 1 year of experience in customer service. This is a part-time position with remote work flexibility.

Responsibilities: - Provide exceptional customer service through online platforms such as email, chat, and social media - Respond to customer inquiries in a timely and professional manner - Resolve customer issues and complaints with efficiency and empathy - Identify and escalate priority issues to the appropriate team members - Collaborate with colleagues to ensure seamless customer experiences - Assist with order processing and tracking - Maintain a high level of product knowledge to assist customers effectively - Handle returns and exchanges according to company policies - Uphold company values and customer service standards at all times

Requirements: - Energetic and independent personality traits - Strong teamwork and critical thinking skills - Excellent communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office and online customer service platforms - Experience in a customer service role is preferred - High school diploma or equivalent required - Fluent in English and German

Benefits: - Remote work flexibility - Medical coverage - Retirement plan - Opportunities for growth and development within the company

Working Environment: At Reliance Steel & Aluminum, we are committed to promoting equality and fairness for all employees. We foster a diverse and inclusive work environment where every individual is valued and respected.

Deadline to Apply: The deadline to apply for the Online Customer Care Assistant position is July 4, 2024.

Equal Opportunity Statement: Reliance Steel & Aluminum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.