Online Customer Care Assistant

Job Description:

Sonova Holding AG is seeking a motivated and resourceful Online Customer Care Assistant to join our team in Geneva, Kanton Genf, CH. This part-time position at an Associate Level requires at least 4 years of experience in customer service roles.

Responsibilities: 1. Respond to customer inquiries and provide support via online platforms such as email, chat, and social media. 2. Handle customer complaints and resolve issues in a timely and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Monitor online reviews and feedback to identify areas for improvement. 6. Assist in the development and implementation of customer care strategies. 7. Maintain detailed records of customer interactions and transactions.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong problem-solving abilities and a customer-centric mindset. 3. Creativity in finding solutions and addressing customer needs. 4. Attention to detail to ensure accuracy in all customer interactions. 5. Proficiency in using online customer service tools and software. 6. Ability to work independently and as part of a team. 7. Knowledge of the industry and products is a plus.

Personality Traits: Motivated and resourceful individuals who thrive in a fast-paced environment will excel in this role.

Soft Skills: Creativity and attention to detail are key skills needed to succeed as an Online Customer Care Assistant.

Benefits: As a member of the Sonova Holding AG team, you will receive company equipment, employee discounts, and medical coverage.

Equal Opportunity Statement: Sonova Holding AG is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive culture that respects all perspectives and backgrounds.

Deadline to apply: 2024-06-29

If you meet the requirements and are excited about the opportunity to provide excellent online customer care, we encourage you to apply for this position. We look forward to welcoming a new member to our team who shares our commitment to outstanding customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.