Online Customer Care Assistant

Job Description:

Lonza Group AG is seeking a part-time Online Customer Care Assistant to join our team in Zurich, Switzerland. As an entry-level position, this role is perfect for individuals with at least 1 year of experience and a strong desire to provide exceptional customer service in an online setting.

Responsibilities: - Provide online customer support via chat, email, and social media platforms - Respond promptly to customer inquiries and resolve any issues efficiently - Assist customers with product information, troubleshooting, and order processing - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - Energetic and independent personality traits - Strong verbal and written communication skills - Ability to think strategically and make sound decisions - Proficiency in MS Office and online communication tools - Prior experience in customer service is preferred - Fluency in English is required, additional languages are a plus

Benefits: - Training and professional development opportunities - Life insurance and vision insurance coverage - Competitive salary and flexible work schedule - Positive and collaborative working environment

Equal Opportunity Statement: Lonza Group AG is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

If you meet the requirements and are ready to join a dynamic team in the customer care industry, apply now to become an Online Customer Care Assistant at Lonza Group AG in Zurich, Switzerland!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.