Online Customer Care Assistant

Discover Financial Services is seeking a dedicated and energetic Online Customer Care Assistant to join our team in Geneva, Kanton Genf, Switzerland. As an Entry Level position, this part-time role is perfect for individuals with at least 1 year of experience in customer service.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Assist customers with account-related issues, including billing inquiries, account updates, and technical support - Identify opportunities to upsell or cross-sell products and services to customers - Collaborate with other team members to address customer concerns and find solutions - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Continuously strive to improve customer satisfaction and experience

Requirements: - Energetic and driven individual with a passion for customer service - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and multitask effectively - Strong problem-solving skills and attention to detail - Strategic planning abilities and a cooperative attitude - Proficiency in using CRM software and other customer support tools - Fluency in English and French is required

Benefits: - Vision insurance - Medical coverage - Paid Time Off (PTO)

Working environment: At Discover Financial Services, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement to provide the best possible service to our customers.

Equal opportunity statement: Discover Financial Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 13, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Customer Care Assistant, we encourage you to apply today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.