Online Customer Care Manager

Job Description:

Express Scripts Holding is looking for a part-time Online Customer Care Manager to join our team in Bern, Kanton Bern, CH. As a Mid-to-Senior Level role with 7 years of experience, the Online Customer Care Manager will be responsible for managing and overseeing all aspects of customer care for our online platform.

Responsibilities: - Develop and implement strategies to enhance the online customer care experience. - Manage a team of online customer care specialists, providing guidance, training, and support. - Analyze customer feedback and data to identify areas for improvement. - Collaborate with cross-functional teams to ensure a seamless online customer experience. - Monitor key performance indicators and metrics to measure the success of the online customer care program. - Stay up-to-date with industry trends and best practices in online customer care.

Requirements: - 7 years of experience in customer care or a related field. - Confident and hardworking personality traits. - Strong people management and analysis skills. - Excellent communication and interpersonal skills. - Ability to work well under pressure and meet tight deadlines. - Experience with CRM systems and online customer care platforms. - Bachelor's degree in Business Administration or a related field.

Benefits: - Free accommodation in Bern. - Relocation allowance. - Vision insurance.

Equal Opportunity Statement: Express Scripts Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

If you are a confident and hardworking individual with a passion for online customer care, we encourage you to apply for the Online Customer Care Manager position at Express Scripts Holding by the deadline of July 4, 2024. Join us in our mission to continuously learn and adapt to stay ahead in a rapidly changing world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.