Online Customer Care Representative

Job Description: Delek US Holdings is seeking a part-time Online Customer Care Representative to join our team in Lausanne, Vaud, CH. The ideal candidate will have at least 4 years of experience in a similar role and possess excellent communication and problem-solving skills.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information via online channels such as email, chat, and social media. - Resolve customer complaints and issues in a professional and efficient manner. - Collaborate with other team members to ensure a seamless customer experience. - Maintain customer records and update databases with relevant information. - Identify opportunities to improve customer satisfaction and recommend process improvements. - Adhere to company policies and procedures at all times.

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field. - Strong communication and interpersonal skills. - Proven track record of delivering exceptional customer service. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Proficiency in Microsoft Office and CRM software. - Resourceful and hardworking with a strong sense of cooperation and presentation skills.

Benefits: - Travel and spending expenses covered. - Gym membership. - Retirement plan.

Working Environment: At Delek US Holdings, we prioritize quality in all aspects of our work, products, and services. We value teamwork and strive to create a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Delek US Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.