Online Customer Care Representative

Job Description: Georg Fischer AG is seeking a passionate and independent Online Customer Care Representative to join our team in Lausanne, Vaud, CH. In this entry-level position, you will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: - Responding to customer inquiries via email, chat, and social media in a timely and professional manner - Resolving customer complaints and issues to ensure customer satisfaction - Providing product information and assistance with online orders - Collaborating with other team members to ensure a seamless customer experience - Monitoring online reviews and feedback to identify areas for improvement - Maintaining accurate records of customer interactions and transactions - Contributing to the continuous improvement of our online customer care process

Requirements: - 1 year of experience in customer service or a related field - Independent and able to work well in a fast-paced environment - Passionate about providing outstanding customer service - Strong emotional intelligence and ability to empathize with customers - Excellent teamwork skills and a willingness to collaborate with others - Basic computer skills and familiarity with online communication tools

Benefits: - Free accommodation - Paid overtime - Visa sponsorship

Working Environment: At Georg Fischer AG, we believe in empowering our employees to excel in their roles. We encourage autonomy and independence, trusting our team members to take ownership of their work and deliver exceptional results.

Deadline to Apply: June 15, 2024

Equal Opportunity Statement: Georg Fischer AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.