Online Customer Care Specialist

Job Description:

As an Online Customer Care Specialist at Edison International, you will be responsible for providing exceptional customer service to our online customers. Your main goal will be to ensure customer satisfaction by addressing any inquiries, concerns, or issues in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and courteous manner - Assist customers with product information, pricing, and making online purchases - Resolve customer complaints or issues with a focus on finding satisfactory solutions - Manage customer accounts, update information, and process orders - Work closely with other departments to ensure a seamless customer experience - Monitor online reviews and feedback to identify areas for improvement - Provide regular reports on customer feedback and trends to management

Requirements: - 3 years of experience in customer service, preferably in an online retail environment - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Resilient and able to handle difficult or stressful situations with professionalism - People management skills to effectively handle customer interactions - Research skills to gather information and resolve customer inquiries - Proficiency in Microsoft Office and experience with CRM systems

Benefits: - Travel and spending expenses - Dental insurance - Free food

Working Environment: Join our dynamic workplace at Edison International, where we value teamwork, foster innovation, and strive for shared success. You'll be surrounded by a supportive team that encourages collaboration and professional growth.

Equal Opportunity Statement: Edison International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.