Online Customer Care Specialist

Job Description:

Raymond James Financial is currently seeking a motivated and independent Online Customer Care Specialist to join our team in Bern, Kanton Bern, CH. This is a part-time position at the Associate Level, requiring at least 2 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and provide assistance via online channels such as chat, email, and social media - Resolve customer issues and complaints in a timely and efficient manner - Maintain a high level of customer satisfaction by ensuring excellent service - Collaborate with other team members to improve processes and enhance the customer experience - Analyze customer feedback and trends to make recommendations for continuous improvement - Stay up to date on product offerings and company policies to provide accurate information to customers

Requirements: - Excellent communication skills, both written and verbal - Strong analytical skills to identify customer needs and trends - Ability to work well in a team environment and collaborate with others - Self-motivated and able to work independently with minimal supervision - Familiarity with online customer service platforms and tools - Experience in the financial services industry is a plus

Benefits: - Parental leave - Medical coverage - Remote work flexibility

Working Environment: At Raymond James Financial, we strive to cultivate leaders who foster inclusivity and mentorship. We value diversity and are committed to creating a supportive and collaborative work environment.

Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply for our Online Customer Care Specialist position.

Deadline to apply: 2024-05-25

Join our team and make a difference in the lives of our customers! Apply now to become our next Online Customer Care Specialist at Raymond James Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.