Online Customer Care Specialist

Leucadia National is seeking a motivated and adaptable Online Customer Care Specialist to join our team in Zurich, CH. As an Associate level position, we are looking for candidates with at least 4 years of experience in customer service roles.

Responsibilities: - Interact with customers via online chat, email, and phone to provide excellent customer service and support - Assist customers with inquiries, concerns, and issues in a timely and professional manner - Troubleshoot and resolve customer problems effectively and efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to address customer needs and issues - Utilize persuasive skills to recommend products or services to customers - Plan and schedule follow-up actions to ensure customer satisfaction

Requirements: - 4+ years of experience in customer service roles - Strong communication skills, both written and verbal - Adaptability and confidence in handling various customer situations - Persuasion and planning skills to effectively address customer needs - Ability to work independently and as part of a team - Familiarity with CRM systems is a plus

Benefits: - Life insurance - Vision insurance - Free food - Recognize and reward based on performance and merit

Equal opportunity statement: Leucadia National is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 7, 2024

If you meet the requirements and are looking to join a dynamic team in a supportive working environment, apply now to become our Online Customer Care Specialist at Leucadia National in Zurich, CH.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.