Online Customer Care Specialist

Job Summary:

Amphenol is seeking a part-time Online Customer Care Specialist to join our team in Bern, Kanton Bern, CH. The ideal candidate will have at least 3 years of experience in online customer service and possess a motivated and confident personality. This role requires excellent presentation and teamwork skills, as well as the ability to thrive in an energetic and rapidly evolving work setting.

Responsibilities: - Respond to customer inquiries and provide support through online channels such as email, chat, and social media - Assist customers with product information, order status, and issue resolution - Coordinate with other departments to ensure timely and accurate responses to customer inquiries - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with marketing and sales teams to enhance the online customer experience - Keep up-to-date with product knowledge and industry trends

Requirements: - 3+ years of experience in online customer service - Motivated and confident personality - Excellent presentation and teamwork skills - Ability to work in a fast-paced environment - Strong communication and problem-solving abilities - Proficiency in Microsoft Office and CRM software - Fluency in English and German

Benefits: - Parental leave - Remote work flexibility - Dental insurance

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Amphenol is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.