Online Customer Care Specialist

Job description:

Lowe’s is seeking a part-time Online Customer Care Specialist to join our team in Lausanne, Vaud, CH. As an Entry Level position, no prior experience is required, but candidates should possess at least 1 year of relevant customer service experience.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Provide accurate information about products, services, and promotions - Process orders, returns, and exchanges - Troubleshoot customer issues and provide solutions - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and best practices - Assist with special projects as needed

Requirements: - Strong communication skills - Customer-oriented mindset - Adaptable and energetic personality - Ability to work well in a team environment - Leadership skills - Proficiency in using online customer service platforms - Fluency in English and French (additional languages are a plus)

Benefits: - Visa sponsorship for eligible candidates - Travel opportunities - Vision insurance - Competitive pay - Employee discounts

Working environment: At Lowe’s, we flourish in a culture that embraces change and responds resiliently. Our team is dedicated to providing the best possible experience for our customers, and we are looking for individuals who share our passion for customer care.

Deadline to apply: 2024-07-03

Equal opportunity statement: Lowe’s is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.