Online Customer Service Associate

Job Description:

Rockwell Collins is seeking a part-time Online Customer Service Associate to join our team in Lausanne, Vaud, CH. This entry-level position requires at least 1 year of experience in customer service. The ideal candidate will be resilient and dedicated, with strong adaptability and cooperation skills.

Responsibilities: 1. Provide outstanding customer service via online channels such as email, chat, and social media. 2. Answer customer inquiries, resolve issues, and provide product information. 3. Assist customers with order processing, shipping information, and returns. 4. Maintain accurate customer records and update information as needed. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies.

Requirements: 1. At least 1 year of experience in customer service. 2. Resilient and dedicated personality traits. 3. Strong adaptability and cooperation skills. 4. Excellent written and verbal communication skills. 5. Proficiency in Microsoft Office and online communication tools. 6. Ability to work independently and in a team environment. 7. High school diploma or equivalent.

Benefits: 1. Profit sharing. 2. Company transportation. 3. Disability insurance.

Working Environment: At Rockwell Collins, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Rockwell Collins is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.