Online Customer Service Manager

Job Description:

We are seeking a talented and experienced Online Customer Service Manager to join our team at Citizens Financial Group in Geneva, Kanton Genf, CH. As a Mid-to-Senior Level role, this position requires a minimum of 6 years of experience in customer service management. The ideal candidate will be hardworking and resilient, with a strong focus on teamwork and innovation.

Responsibilities: 1. Manage a team of online customer service representatives, ensuring top-notch service to all customers. 2. Develop and implement strategies to improve online customer service processes and procedures. 3. Monitor and analyze customer feedback and data to identify areas for improvement. 4. Collaborate with other departments to address customer inquiries and issues in a timely manner. 5. Train and mentor staff to uphold company standards and provide exceptional customer service. 6. Stay current on industry trends and best practices in online customer service management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 6+ years of experience in customer service management, preferably in an online setting. 3. Strong leadership skills and the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Proficiency in CRM software and online customer service tools. 6. Proven track record of implementing successful customer service initiatives.

Benefits: - Retirement plan - Employee discounts - Training & professional development opportunities

Working Environment: At Citizens Financial Group, we prioritize quality in all aspects of our work, products, and services. We believe in creating a collaborative and innovative environment where employees can thrive and contribute to our success.

Deadline to apply: 2024-05-02

Equal Opportunity Statement: Citizens Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.