Online Customer Service Manager

Job Description:

We are looking for a passionate and reliable Online Customer Service Manager to join our team at Priceline Group in Bern, Kanton Bern, CH. As a part-time position at the mid-to-senior level, the Online Customer Service Manager will be responsible for managing the online customer service department, ensuring the highest level of customer satisfaction and engagement.

Responsibilities: 1. Develop and implement strategies to improve customer service experience online. 2. Manage and train a team of online customer service representatives. 3. Monitor and respond to customer inquiries and issues through various online channels. 4. Analyze customer feedback and data to identify areas for improvement. 5. Collaborate with other departments to ensure a seamless online customer experience. 6. Stay up-to-date on industry trends and best practices in online customer service. 7. Implement systems and tools to streamline online customer service processes.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 7 years of experience in online customer service or a related field. 3. Strong communication and interpersonal skills. 4. Critical thinking and decision-making abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in customer service software and online platforms. 7. Experience in managing a team is preferred.

Benefits: 1. Retirement plan 2. Profit sharing 3. Free food

Working Environment: At Priceline Group, we empower our employees to take ownership and make impactful decisions. We value a collaborative and inclusive work culture where everyone's voice is heard and respected.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Priceline Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.