Online Customer Service Manager

Job Description:

Huntington Ingalls Industries is seeking a motivated and adaptable Online Customer Service Manager to join our team in Basel, Kanton Basel Landschaft, CH. As a part-time Associate Level position, the Online Customer Service Manager will be responsible for overseeing all aspects of online customer service operations to ensure the highest level of customer satisfaction.

Responsibilities: - Manage and respond to all online customer inquiries, comments, and feedback in a timely and professional manner - Develop and implement strategies to improve online customer service processes and procedures - Monitor and analyze customer service metrics to identify trends and areas for improvement - Collaborate with cross-functional teams to address customer service issues and ensure a seamless online customer experience - Train and mentor customer service representatives to deliver exceptional service to online customers - Stay up to date on industry trends and best practices in online customer service to continually improve processes and procedures

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in online customer service management - Strong decision-making and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and online customer service platforms

Personality traits: - Motivated - Adaptable

Soft skills: - Decision-making - Problem-solving

Benefits: - Gym membership - Travel opportunities - Vision insurance

Working environment: At Huntington Ingalls Industries, we pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering the best possible customer service experience to our online customers.

Equal Opportunity Statement: Huntington Ingalls Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.